Effective Date: 17 July 2025
Website: https://nicewatchsite.shop
Support Email: info@nicewatchsite.shop
At Nice Watch Site, we are committed to providing quality products and excellent customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Returns
You can return a product within 7 days of receiving your order if:
- The product is damaged or defective
- You received the wrong item
- The product is not as described
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging with all tags and accessories
- Proof of purchase (invoice/receipt) is required
2. How to Request a Return
To initiate a return:
- Email us at info@nicewatchsite.shop within 7 days of delivery
- Include your order ID, product details, and reason for return
- We will guide you through the return process
Note: Returns sent without prior approval will not be accepted.
3. Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to the original method of payment.
Refunds may be denied if:
- The returned product is used or damaged by the customer
- The return request was made after 7 days of delivery
4. Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse or accident
- Products without original packaging or accessories
- Customized or engraved watches
- Final sale or clearance items
5. Exchange Policy
We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.
6. Shipping Charges
- Return shipping costs will be borne by the customer unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable courier service. We are not responsible for items lost during return transit.
7. Cancellations
You may cancel your order before it is shipped. Once the order is dispatched, it cannot be canceled. To cancel, email us at info@nicewatchsite.shop as soon as possible.
Contact Us
If you have any questions about our return or refund policy, please contact:
📧 Email: info@nicewatchsite.shop